Goulburn’s Hayley Chapman was named Trainee of the Year at the 2017 HVTC Excellence Awards held in Newcastle recently.
Keen to expand her skills and knowledge after finishing high school, Hayley secured a 12 month Business Administration traineeship with HVTC (Hunter Valley Training Company) Southern Tablelands, hosted by Goulburn Mulwaree Council.
Upon commencing her traineeship, the 19-year-old quickly developed a strong understanding of the workings and requirements of Council. She has performed duties in Customer Service, Records, and Human Resources whilst completing a Certificate III in Business Administration.
Along with a co-worker, Hayley was given the opportunity to design and create content for the Council’s customer service page on its website.
“Following the brief to provide appropriate content relevant to our customer enquiries, we were able to develop an interesting and inviting page that incorporated Council’s mission to be easy to do business with,” Hayley said.
She also showed a keen interest in Council’s internal marketing around its Customer Liaison Team.
“I designed a Customer Liaison newsletter which I now create and deliver across Council, to all staff, bi-monthly. To help colleagues and new staff members understand external enquiries and where to direct them, I also created a mind map for the wall of the phone room,” she said.
In 2016, Hayley was named Trainee of the Year at the Goulburn Australia Business Awards.
Hayley was recently offered a full-time position with Council and has taken on the role of mentor to HVTC’s newest Business Administration Trainee.
“I’ve created a few things to help her understand the role, including a book of facts about the Council and a description of each role that the trainee would encounter. We have also scheduled a half hour weekly walk and talk where we catch up and touch base on any trainee concerns.
“I volunteered as a trainee mentor because I strongly believe that the opportunities and training provided are exceptional and should be taken advantage of in their fullest capacity,” said Hayley.
Winners in the ten Excellence Award categories were selected from finalists across HVTC’s 10 regional branches located throughout New South Wales.
HVTC CEO Sharon Smith says vocational education pathways can lead to career success for many young people.
“These awards not only celebrate the great results of our apprentices and trainees but they also reflect the significant role our business and industry partners play in making sure our young people secure quality employment outcomes,” Ms Smith said.
The Trainee of the Year Award was sponsored by Centennial Coal.
HVTC is a not for profit company offering apprenticeships, traineeships and other business training services.