54d ago

Contact centre Officer

Green Light PS Pty Ltd

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Base pay
$32 - $40/hr
Work type
Full Time
Contract type
Permanent
How this job matches you
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Pay guide
Market insights based on all Administration & Office Support jobs in Brisbane QLD
Base pay range
$32 - $40/hr
Market average
$35/hr
$19 - $33/hr
277 jobs
$33 - $48/hr
174 jobs
$48 - $62/hr
49 jobs
$62 - $76/hr
3 jobs
$76 - $506/hr
1 jobs
$35/hr
Market average
$21/hr
$101/hr
Skills
DISBURSEMENT
FINANCIAL SERVICES
LENDING
LOANS
SECURITY INFRASTRUCTURE

Full job description

Green Light Worldwide have an exciting opportunity for a high calibre, Contact Centre Officers to join one of our delivery partners based in their Brisbane offices. This position will involve working in a busy team environment for a large financial institution.
 
The Contact Centre Consultant will join an established team and be responsible for the quality assurance and administration of a loans processing environment. This is an ideal opportunity for Document Examiner with similar experience and enjoy dynamic, busy offices and keen to assist end customers in a timely and professional manner.
 
The role requires well-spoken and professional individuals with the ability to process a large volume of processing administration while still having good attention to detail.

Responsibilities:

  • Verify an allocation of new files daily and accurately identify and advise any outstanding requirements.
  • Correctly calculate and input of all fees and charges including Government stamp duty and registration costs, lender fees and legal/disbursement fees.
  • Work closely with admin support members on the preparation of loan applications.
  • Manage the loan application from preparation, lodgement, loan approval and through to settlement.
  • Liaise with bank assessors, BDMs legal professionals and clients.
  • Prepare applications to be assessed by the loan processing team.
  • Ensure all enquiries/scenarios are accurately logged onto processing systems.
  • Liaise with and provide support to the processing team.

 
Requirements:

  • Ability to manage a high-volume workload and work well in a high-pressure busy environment.
  • Ability to work autonomously and as part of a team.
  • Ideally have experience in a financial services industry, ideally in a similar operational support role.
  • Excellent problem-solving skills, ability to think laterally and objectively assess all relevant factors from both the customer and Bank perspective.
  • High level attention to detail and experience in processing data in a timely manner
  • The ability to prioritise competing deadlines in a fast-paced environment
  • A positive and resilient attitude with a proactive approach and willingness to learn.
  • Experience with General processing from a financial services perspective is ideal but not essential.
  • Ideally understand lending practices, loan structures and familiar with lenders and processes.
  • Previous Lending Industry Experience preferred but not essential.
  • Property investment knowledge is desirable but not essential.

Green Light is one of ANZ's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe.

Job details
Date posted
12 Oct 2021
Category
Admin & Office Support
Occupation
Records Management & Filing
Base pay
$32 - $40/hr
Contract type
Permanent
Work type
Full Time
Job mode
Standard hours
Work Authorisation
Australian Citizen / Permanent Resident

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