+60d ago

Customer Service Administrator

Hays Office Support

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Base pay
$45k - $55k
Work type
Contract type
Permanent
How this job matches you
% match
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Base pay range
$45k - $55k
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Skills
TEAM PLAYER
Perks & benefits
Parking

Full job description

Your new company
Due to growth and movement within the team, this large and nationally recognised company based on Brisbane’s Southside is seeking a Customer Service Administrator to join their team on a full time permanent basis. This exceptional organisation in a leader in their field and offers a stable working environment, onsite parking and excellent career growth.

Your new role
Reporting to the Customer Service Manager, you will be a key point of contact for their customers and clients. The main purpose of the role is to deliver exceptional customer service with a positive and professional disposition. Some of your key responsibilities will be:

  • Liaising with Business & Account Managers, Operational staff as well as Quality and Warehouse Personnel
  • Providing a high level of service to customers by ensuring all customer requests/enquiries are actioned professionally and in a timely manner
  • Updating and maintaining internal databases with a focus on attention to detail;
  • Running reports and preparing quotes, documents and presentations as required
  • Handling a busy email inbox
  • Developing and maintaining excellent working relationships with clients, customers as well as internal stakeholders
  • Ensuring service issues do not arise by clarifying customer requests and managing expectations – determine cause of any issue, seeking solutions and escalating appropriately.

What you'll need to succeed
Ultimately you'll be someone who is professional, adaptable and reliable. You will be an excellent communicator with strong interpersonal skills that can communicate with a diverse range of people. Ideally, that you have the following:

  • 2 years + experience in a Customer Service Administration role, ideally in the transport or logistics sector
  • A service focussed and positive attitude
  • High level administration skills
  • Highly effective team player
  • Ability to be flexible and adaptable to work in a demanding environment

What you'll get in return
Known as an employer of choice, our client is a well-established and stable business with offices locally. A true leader within their field and conveniently located in the Brisbane Southside area, this is a permanent opportunity that requires a can-do attitude and the ability to work in a fast paced environment. This is a great opportunity to further your skills in the customer service and administration field and work within a dynamic and supportive team. This is a full time permanent position with a great starting salary and gain essential experience to further enhance your career.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Peta Garland on 07 3349 4355 for more information.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

LHS 297508 #2566135

Job details
Date posted
12 Oct 2021
Category
Admin & Office Support
Occupation
Administration Assistants
Base pay
$45k - $55k
Contract type
Permanent
Job mode
Standard hours
Work Authorisation
Australian Citizen / Permanent Resident

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