54d ago

Customer Service Officer

Nordwake

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Estimated
$40k ~ $60k
Work type
Full Time
Contract type
Permanent
How this job matches you
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Estimated range
$40k - $60k
Market average
$90k
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Actual pay is not disclosed by the employer
Skills
ADMINISTRATIVE SUPPORT
CUSTOMER SERVICE TEAM
EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS
MICROSOFT OFFICE
PUNCTUAL
Perks & benefits
FLEXIBLE WFH ARRANGEMENTS
FORTNIGHTLY SOCIAL ACTIVITIES
INDUSTRY EDUCATION AND TRAINING
MONTHLY FRUIT BOXES
OFFICE MASSAGES
Training

Full job description

About the business

Nordwake supports a family of companies that operate within various sectors of personal injury management. Our product is a panel of allied health and medical specialists that provide assessment services to assist various stages of the personal injury lifecycle. Each of our companies is recognised for providing excellence in quality products and strong customer service. Our customer base includes insurers, lawyers, government agencies, and employers. 

What we offer:

Convenient office location - easy walking distance from Central, Museum, and Town Hall stations as well as close to local shops and eateries.

Benefits of a career with Nordwake:

  • Industry training and education
  • Monthly in-office massages and fruit boxes
  • Fortnightly staff social activities 
  • EOFY and EOY events 
  • Flexible WFH arrangements 
  • Plus much more 

Your role will include:

We are currently seeking a Customer Service Officer to join our Sydney based team.  Our Customer Service Team is the first point of contact for all incoming calls and provides essential administrative support to several internal teams. The successful candidate will be a consummate professional, working in a fast-paced environment to deliver outstanding customer service.

  • Managing a high volume of inbound calls
  • Booking appointments and calendar management 
  • Providing appropriate industry knowledge (training provided)
  • Maintaining relationships with a large client base, i.e. business partners and medical consultants 
  • Administrative duties
  • Assisting with a variety of client requests
  • Managing general inboxes and email inquiries 

Selection Criteria:

  • Punctual (non-negotiable) 
  • Excellent verbal and written communication skills
  • Excellent typing skills for fast and accurate data entry 
  • Proficient knowledge of Microsoft Office 365
  • Proficient knowledge of Microsoft Office
  • Strong customer service ethos
  • Can efficiently work within a team or independently 
  • Detail orientated and highly organised 
  • Previous experience with booking platforms is highly desired but not essential
  • Previous experience in a call centre is highly desired but not essential
  • COVID-19 Double Vaccination is required for all staff attending our premises. 
  • Due to the sensitive and confidential data stored at our offices, we require all staff to have a clean criminal record. A police check will be conducted prior to the start date. 

How to Apply- If you can deal with a large volume of phone calls and have a vibrant personality that doesn't waver under pressure, we would love to hear from you.

Job details
Date posted
2 Dec 2021
Category
Customer Service & Call Centre
Occupation
Customer Service
Estimated
$40k ~ $60k
Contract type
Permanent
Work type
Full Time
Job mode
Standard hours
Industry
Health Care Providers & Services
Sector
Private Business
Work Authorisation
Australian Citizen / Permanent Resident
Company size
11 to 50

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