Winner of last year's 'Business Leader' award, Karen Waters, who is the principal physiotherapist and owner of Goulburn Physiotherapy Centre, believes that formula for success lies in being challenged by feedback and using it constructively to make positive changes.
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Q) A brief introduction about how and when you decided to venture into the business
A) I ventured into business in my mid 20's as it seemed to be the most logical thing to do with the skill set, goals and passion for my profession that I had at the time. I saw this as a career progression as well as an opportunity to help shape the scope, continuity and quality of physiotherapy services available to our local community.
Q) How would you describe your professional journey so far
A) Challenging, interesting and definitely worthwhile on both a personal and professional level.
Q) What is your approach towards the business that sets you apart from others
A) A strong emphasis on unique and sustainable ways to recruit and maintain staff as well as a determination to reach goals and consistently improve upon the business and services we deliver.
Q) What is your formula for success
A) What gets measured gets managed and don't ever accept the status quo as being your end point. Be prepared to challenge your business methods and be challenged by feedback given and use this constructively to make positive changes.
Q) How has winning the award last year helped you grow as a professional
A) It's a great way to gain a more formal recognition of your achievements and positively re-inforce goals reached to date.
Q) Are you hoping to be nominated this year as well.
A) No, I'd like to see other local businesses and business leaders be nominated/self-nominate so that they too can enjoy the recognition of achievement and hopefully use this to create ongoing positive changes for their businesses. It's great to have our local Chamber of Commerce provide this awards night and I'd like to see more of our local businesses have the opportunity for recognition for their hard work and business sustainability.
Q) Any advice you would like to give to aspiring business leaders
A) (Successful) small business is hard work. It's often a very large part of your life both inside and outside of the work environment and it takes dedication, consistency and passion for what you're doing to really grow a good business. It also takes a great team and support network whose vision is aligned with your own to help deliver the best service possible to your clientele as well as create a sustainable business. Be sure this is what you're prepared for before committing and seek help/mentoring along the way to keep you growing and learning.
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