NSW Government helps those affected by bushfires with Customer Care program

Member for Goulburn Wendy Tuckerman said the service administered by Service NSW, which would include access to a Customer Care specialist, would hopefully give those affected some extra help.

"These bushfires have devastated communities and livelihoods," Mrs Tuckerman said.

"People's lives are already stressful enough, which is why we have created this new service that cuts through red tape and helps people access support as quickly as possible.

"Once a specialist has identified eligible assistance across all layers of government, they will then do the heavy lifting to make it happen.

"This service will also meet another emerging need, by matching people with the many charities which have raised money from generous Australians."

The support given out by Customer Care specialists include accommodation advice, relevant charitable services, mental health and wellbeing services, support for businesses, clean-up services, financial assistance, insurance and legal support, replacing lost ID and volunteer RFS and SES payments.

To connect with a Customer Care specialist call Service NSW between 7am and 7pm on 13 77 88. The Contact Centre hours have been extended to include weekends while communities recover.

Information about the Customer Care service is also available in Service NSW Centres, NSW Recovery Centres and Mobile Service Centres in affected regions.

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