Kerry Radburn has served hundreds of thousands of customers throughout her 35 years at Bryants Pies.
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She smiled as a customer told her she was looking forward to a break over the school holidays.
"Me too," Ms Radburn said.
"Although my break is for the rest of my life."
Kerry Radburn will retire next week from Bryant's Pies after 35 years in the job.
"It won't be the same without you," said the customer as she walked away with her baked goods.
Ms Radburn said in the entirety of her 35 years working at Bryant's Pies, not a single day was a drag.
"I've loved my job and I've worked for, and with, so many awesome people," she said.
"It's been an absolute privilege and I consider myself very lucky."
Not one to fuss, Ms Radburn said she wasn't sure if any celebrations were planned. She said the celebration that was held when she hit 30 years was more than enough for her.
Founders of Bryant's Pies, Peter and Margaret Bryant, took Ms Radburn under their wing back in 1987.
"Peter was a hard taskmaster and very old school, but he treated me well and he was a brilliant business man," Ms Radburn said.
She's stayed with the business through hard times, including when the Bryant's bakery building burnt down in 2002, all the way through to its various owners after the business was sold.
"The boys that own it now, two of them were my after school juniors," Ms Radburn said.
"It's been very nice because they've had a lot of respect for me from the beginning."
Ms Radburn has watched a lot of people in Goulburn grow up.
"My juniors have grown up and now they come by to buy cakes for their own children," she said.
Ms Radburn said she's also built strong friendships with many customers.
"The customers are everything to me," she said.
"You sort of end up being customers' confidante, doctor, psychologist and of course, their friend."
Wendy Newburn, who also works at Bryants' Pies, said Ms Radburn had always been more than a coworker.
"She's always been there for everyone and she will be truly missed," she said.
Ms Radburn said it was a hard decision to leave but the right one for her.
"My mind is willing, but my body is tired," she said.
She plans to get some well deserved rest then take some short trips with her husband.
Ms Radburn said she's confidant that she's leaving the shop in capable hands.
"The people I'm leaving it to think the same way as I do, and they're all amazing," she said.
"I leave my job loving it as much as I did on day one," Ms Radburn said.
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