But, resident Leon Oberg says the company aren’t doing enough to communicate with their customers, despite being one of the largest communications providers in Australia.

“Telstra never tell you what they are doing. Our internet goes down and they never tell you why or give you notice to plan around it,” resident Leon Oberg said.

The comments come after an outage over July 18 and 19, leaving Mr Oberg without internet for two days. Last Tuesday night, he was again left without access to the web.

In May, Hume MP Angus Taylor announced upgrades to ADSL services in Bradfordville, Run-O-Waters and Crestwood.

“Telecommunications issues are the single greatest problem raised with me and I’m pleased to announce plans are underway at Telstra for an upgrade of ADSL services in parts of Goulburn,” he said at the time.

“These upgrades will markedly improve internet availability and are expected to be complete by July this year.”

Three out of four upgrades have now been completed - increasing port capacity, allowing new customers to sign on to Broadband.

“We’ve now completed upgrades to three areas in Bradfordville in the last two months. One area is left remaining and that’s the area up around the top end of Taralga Road that feeds the industrial estate. That work is to be completed in November and will provide extra broadband ports for new customers who want to connect,” Telstra Area General Manager Chris Taylor said on Wednesday.

“It will also provide a backhaul upgrade which will make the user experience better and the speeds of existing users a lot faster.”

DESPITE the upgrades, Mr Taylor said there was no guarantee of speed for those people signing on to the network. It all depends on how populated the lines are and a customer’s distance to the exchange.

“You don’t sell a Broadband speed, you can’t as it’s a public internet. With the more users that are on we can’t guarantee speeds. We monitor our exchanges, and if we believe the speeds are dropping below a speed where we need to reinvest then we do. The three areas we have completed in Bradfordville have had speed/capacity upgrades,” he said.

“Ultimately, speeds of up to 20 megabits per second are what the technology is capable of. We are looking at improving speeds to allow something thats a lot more consistent than what customers are getting now.”

For Mr Oberg, his self-publishing business is plagued by slow connection speeds.

Unable to send emails or pictures, he questioned how a product can be sold that doesn’t deliver consistently.

“My Internet went down at tea time Tuesday night as I was about to send publishing material to England. It came on again circa 4.30 this afternoon. A total mystery,” he said on Wednesday.

At 10pm on Wednesday night, Mr Oberg was connecting at 1.00 mbps. Earlier this month, 0.61Mbps.

“I had a technician undertake a Mb/second Internet speed check at 10am (on July 13) and it was ranging between 0.61 to 0.84Mbps. The tech could not believe how slow it was,” Mr Oberg said.

“In contrast, I emailed my son in Kenmore St and at 10:20am he was getting 9.85Mbps.”

After a weekend with a complete outage and no word from Telstra, Mr Oberg contacted the Post again.

“They expect you to pay the bundle and sign you up but can’t supply the goods. If you were dealing with a car repairer and your car broke down you could claim compensation.

"What happens when the internet goes down for a weekend or 15 days and you miss out on a job?” he asked.